Pinnacle

Country Life Care Receives 2017 Customer Experience Award from Pinnacle Quality Insight

Riverton, Utah February 8th  2017 – Country Life Care a Salt Lake based provider of pediatric, respiratory, and intensive skilled nursing services is proud to announce that they are the recipient of several Pinnacle Quality Insight’s 2017 Customer Experience Award’sTM.  Country Life received recognition for the following area’s; Overall Satisfaction, Nursing Care, Dining Service, Quality of Food, Recommend to Others, Activities, Admission Process and Combined Average.  These awards reflect Country Life’s continued dedication to providing Best in Class senior healthcare services.

Ed Fechser the Administrator of Country Life describes receiving the awards as an honor, stating that “The Pinnacle awards we received validate the commitment to recovery our staff provides on a daily basis”.

Throughout its four year history of serving the community, Country Life has placed a strong emphasis on ensuring that the individual needs of every person are met. Over the course of 2016, a sampling of Country Life’s customers and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Country Life in specific categories.

Every month, Country Life has gathered its real-time survey results in order to gain a better understanding of the patient’s needs and make improvements when necessary.

By qualifying for the Pinnacle Customer Experience Award, Country Life has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each patient’s experience.

About Pinnacle Quality Insight

A customer satisfaction measurement firm with 20 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,300 care providers in all 50 US states, Canada and Puerto Rico.

 

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